Frequently Asked Questions
Everything you need to know about your Maison Hotel experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.
How do I return an item?
You can return unused items in their original packaging within 30 days of delivery. Please visit our Returns Portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Do you offer international shipping?
Maison Hotel ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
How can I contact customer support?
Our dedicated support team is available via email at [email protected] or through our live chat feature from Monday to Friday, 9 AM to 5 PM EST.